Order Policies
Shipping and handling:
- Once payment is cleared. We will ship the products. A tracking number or email confirmation will be sent to the e-mail address provided with your order within 48 hours. If you do not receive an email notice, you may contact us to obtain one.
- The order will be shipped via Canada Post ground service. Please provide a physical address and contact phone no. in case the package is undeliverable.
- Express shipment service is available, please email or call 416-907-6700 to ask.
- Ontario sales tax 13% must be added to Canadian shipping address.
Return Policies:
- Items may be returned within 7 days of receiving your order.
- All non-defective items will be charged a 15% restocking fee.
- If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
- You as a buyer are responsible for all costs related to shipping back your items. Shipping charges will not be compensated for.
- Custom signs cannot be refunded.
- If the item is defective upon arrival, we have to determine who’s at fault. If the carrier is at fault, we file a claim with the carrier. Customer holds the item until carrier finishes inspection on the claim. DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING IT BAC
- If the item is defective upon arrival determined not to be the carriers fault, you can return it for a refund of the product price. Shipping to us will not be compensated for (no exceptions).
- After 7 days of receiving your order, no refunds can be processed.
Warranty Policy:
- The warranty begins the day you receive your order and continues for a single 6 month period.
- After the 6 month period, items are no longer under warranty.
- Items that are determine to be defective must be shipped back at buyer’s expense (no exceptions)
- After item is shipped back, we will handle the problem and ship back the product within several business days.
- Warranty does not cover customer negligence just on product defects only.
- If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.