Order Policies

Shipping and handling:

Once payment is cleared. We will ship the products. A tracking number or email confirmation will be sent to the e-mail address provided with your order within 48 hours. If you do not receive an email notice, you may contact us to obtain one.
The order will be shipped via Canada Post ground service. Please provide a physical address and contact phone no. in case the package is undeliverable.
Express shipment service is available, please email or call 416-907-6700 to ask.
Ontario sales tax 13% must be added to Canadian shipping address.

Items may be returned within 7 days of receiving your order.
All non-defective items will be charged a 15% restocking fee.
If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.
You as a buyer are responsible for all costs related to shipping back your items. Shipping charges will not be compensated for.
Custom signs cannot be refunded.
If the item is defective upon arrival, we have to determine who’s at fault. If the carrier is at fault, we file a claim with the carrier. Customer holds the item until carrier finishes inspection on the claim. DO NOT TRY TO FIX THE DEFECTIVE ITEM BEFORE SHIPPING IT BAC
If the item is defective upon arrival determined not to be the carriers fault, you can return it for a refund of the product price. Shipping to us will not be compensated for (no exceptions).
After 7 days of receiving your order, no refunds can be processed.

The warranty begins the day you receive your order and continues for a single 6 month period.
After the 6 month period, items are no longer under warranty.
Items that are determine to be defective must be shipped back at buyer’s expense (no exceptions)
After item is shipped back, we will handle the problem and ship back the product within several business days.
Warranty does not cover customer negligence just on product defects only.
If items in your order are missing, we can ship out the missing item using the original shipping method or issue a refund based on the missing product and shipping value.